Nokia responds to Nokia 5800 3G problem in US
The Nokia 5800 launched in the UK without a hitch back in January but it seems the same good fortune hasn’t quite struck Nok fans on the other side of the pond.
The launch of the Nokia 5800 NAM in the United States started well but problems with 3G connectivity soon forced Nokia to temporarily halt sales.
Nokia has been upfront about the problems it faces. Read on for the full story…
We’re not aware, nor is anyone else, of why there should be faults with the 3G options on the Nokia 5800 NAM but it seems to be a localised problem and not as widespread as initially feared.
The Nokia Blog has been speaking with Nokia reps in the US and has managed to get a full statement about the situation:
‘We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.’
*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.
We hope this gets sorted soon, as we wouldn’t want the US to miss out on the Nokia 5800, after all it’s the device we’ve been having so much fun with of late.
Via: The Nokia Blog