Nokia N97 Firmware v11.0.021 update

Home > Nokia N97 Firmware v11.0.021 update

By Mike Browne on July 1,

2009 at 00:00,

The Nokia N97 has received a firmware update across Europe taking the Nokia N97 firmware to Version v11.0.021. This update brings with it a whole host of minor updates, such as solving Widget issues, as well as a new version of Accueweather. Check out the changelog and full details of the Nokia N97 firmware v11.0.021 update...

The guys over at All About Symbian have flagged up that the update is currently only available on those devices with a contract and is not supported in SIM free devices. The update has appeared on our Nokia N97 but so far hasn't been coaxed into actually installing itself on the device.

As soon as we get it loaded and have a chance to check it out we'll bring you an update. However, in the meantime, check out the Changelog for yourself:

Changelog for the Nokia N97 Firmware v11.0.021 update (thanks to The Symbian Blog)

USB detection error fix

-PC does not detect N97 or USB charging connection not detected.

Widget

-Home screen online/offline widget crash fix

-Fix for “Alphabetical and Number input are mixed in facebook until end key is pressed.

-Widget UI improvement – New facebook widget fixes a problem of Home Screen background visible on soft-key area.

-Browser fixes to improve widgets stability.

MfE related fixes

-Partial fix for Messaging/calendar entry lost.

-Mail for exchange calendar entry synchronization error fix.

UI transition error fixes

-(Portrait <-> landscape transition, there is a home screen corruption.)

-UI transition (Slowness and bad effects)

-Slow Touch UI response

-Picture of the device lock appears half of the screen when transitioning the UI sometimes

-Landscape: in some cases the soft buttons on touch (right hand) show the Home Screen in background (install maps.google.com)

Photos thumbnail performance and stability improvements

-Device performance deteriorates when lots of content in the device - especially photos

-Partial fix no display backlight illumination when unlocking lock-key – CAP Genius reported already

-New version of Accueweather to improve the “Connection error” situation

-Device reset when browsing with high speed packet access (for Malaysia)

-“Browser soft key UI doesn’t work after putting Chinese character with qwerty keyboard”

-Java fixes (TCK, Pre-install app disappearing, *#7370#*)

-Operator fixes (CMCC, Hutchson and Telefonica, Vodafone)

-Ovi store client now embedded in the core image

Check out the Nokia N97 firmware update image gallery:

/ View all comments

Leod

I updated my sim free N97. Just use the Nokia Software updater application. Works fine from that.
Ki

I just tried updating my sim free N97 over the air and using NSU – From uk… no updates avail?
Karri

I’m in Toronto, Canada, I have the North American version of the N97, and there is a software update available here too, indeed. Just connect your phone to Ovi Suite/Nokia Software Update, and it gives you the firmware V11 update.

Or, according to this link, you can also do it over the air here in North America: http://www.n97fanatics.com/nokia-n97-firmware-updated-112021-how-to/
Mikey Bee

Guys, thanks for the great advice! Updater has played ball now and got the update. Going to post findings tomorrow

How is every one else finding it?
gizn

Nothing in the UK so far. Looks like another stunning FW rollout.
Karri

@gizn,

Yes, I’ve noticed other people in the UK on Twitter complain about no FW update available there yet. C’mon, Nokia, speed up the process!

I find my N97 NAM a bit snappier now after the update, and the backlight issue seems to have been (at least mostly) fixed. Overall, I’m happy with it, but haven’t yet used it for more than a couple hours since the update.
john mortimer

it not out in the uk as they have to add the iplayer software to it and other uk only things
bob

still not in the uk – this is a joke – as for Iplayer needing to be added? Its already on there and is integrated into the shell – it wouldn’t delay it by a week!
http://www.lewisroberts.com/ lewisroberts.com

Agreed Bob, this is a joke. I enjoy my N97 but the firmware isn’t available to users in the UK. I’ve been checking every day so far. BBC iPlayer can be downloaded from their site anyway so if people want it they can grab it themselves as far as I’m concerned.
Mikey Bee

@Bob, @Lewis, have you checked Updater as the Nokia N97 update has been on there since last week. I’m happily running the latest version on my SIM free N97, as are other people I know.
http://www.moreketing.com Mike

Mikey Bee – it depends on your product code, certain codes will not allow you the v11 firmware. Mine is a UK sim free N97 bought from the Nokia shop and the software up loader just says v10 is the latest.

I have to agree with bob and Lewis, it is very frustrating that Nokia have done a good job in doing a new code release so soon after launch but then not being able to distribute it in the UK is crazy.

Nokia when will we all get the v11?
big bear

is it just me or is everyone getting the flashing message symbol on their phone that says sim memory full
Mikey Bee

@Big Bear – check out how to fix that problem here: http://noknok.tv/2009/07/03/nokia-n97-sim-memory-full-and-what-to-do/
http://awallafashagba.me.uk awallafashagba

personally i am getting peeved off with teh slggishness of my N97 – The RAM is ridiculously low .. i have had to delete apps that i dont use just to get the thing to work! – hoping that the firmware update might tackle this issue by allowing you to set a defined path for all apps – (it still wants to add nokia messaging to phone memory and at 2MB thats all i have free!)

Not a happy bunny but do think teh phone will shine once the apps are available / firmware is up to date and running sweetly and my case turns up so it doesnt get scratch next to my house keys in my pocket..

/rant over
Becky

Im having loads of trouble with my N97 and im not very technically minded…mine takes ages to load any photos stored, the thumbnails dont appear, freezing all the time, on the facebook widget typing is craaazy typing in symbols rather then letters, anyone else havign these problems?? Or know when the update will be released in the UK im on a pay monthly contract with vidafone but havent recieved v11.0.021 update and my update scanner shows and no updates available? :-S
leigh

i’m having the same facebook symbol problems, i think you have to hold the bottom right arrow key down for a few seconds this solves the problem, as for the firmware i’m very dissapointed this brings me back to when i first purchased the original N95, you would think after soo much experience within the smartphone field that they get it right the first time, I have always been a fan of nokia and stick up for the n series range anytime i here someone disrespecting them but Nokia are seriously starting to loose there grip within the phone market, they need to make there OS much more speedier and more user friendly for those unfamiliar with symbian….
Brian K

Nokia n97 No firmware update yet ! ram issue under control now using handy taskman to keep on top of it .. And deleting cached data from the browser also helps a lot with the space on the C drive. Using the phone has become a lot better ” also I would advise ditching nokia messaging for profmail”
Nathan

Still no update for UK…!!!

I WANT V.11
leigh

what did you pay for the handy taskman app? i’m still waiting for a call back too regarding the FW update from the Nokia N97 helpline so fingers crossed i might finally get a date from them.
Al

Hey – can you cheat you phone into the v.11 update by using a different product code ? Mine is 0585262, UK Vodafone, although I’m using an O2 sim. When I enter the product code on the Nokia support site it tells me my current version is up to date at 10.0.012. I also have a “custom version” which I’m guessing why the annoying Vodafone logo appears on the screen when I turn it on, even with an O2 sim ! Can I get rid of this ? There is also a permanent link to Vodafone Live on the home screen which I don’t want, anyone know if I can ditch this ??

Thanks in advance !!

Al.
leigh

I have the same product code, the firmware update is not available within the UK yet! Nokia have e-mailed back from a rather irate e-mail and stated that there is NO confirmed date for the release on that product code yet!
Allan

Well, either Nokia roll out v11.0.021 on my phone in the next couple of days or it\\\’s going back within the 28 days of purchase…. v11.0.012 is unusable.
Rik

I only received my N97 on July 8th, and wondered if anyone knows, once this update gets to become available in the UK, whether you will be able to get it to perform ‘over the air’? Mine doesn’t seem to like working with my laptop when placed in ‘PC Suite’ mode, and won’t even find the phone with the Software Updater.
Happy with it otherwise, just this whole not talking to my PC issue that would like rectified ASAP.
Al

Rik – had the same problem. Here’s what I did – seems to be working now (touch wood). 1 – Uninstall all Nokia software, Ovi, PC Suite, Software Updater, Connectivity drivers, etc, etc. 2 – Disable Bluetooth ( I read that Bluetooth and USB running simultneously can cause conflicts. 3 – Registry cleanse and reboot of PC. 4 – Download PC Suite 7 from n97 support part of Nokia website. 5 – Install Ovi from the disc with nothing else running at the time. Connect phone and follow Ovi wizard, again with nothing else running. 6 – Check for Ovi Updates (should find one for music, maps updater and maploader) It’s running much better second time round, I can drag albums from the PC to the phone and install the new Ovi Maps 3.0 which kept crashing first time. Haven’t gone through everything yet but it’s definitely better than the first installation !

Good Luck !
cossielover1369

My N97 Keeps coming up with script errors when i try and use accuweather. Although it was crap the 1 game guitar something or other has dissapeared off phone completely and using ovi store through the N97 keeps saying im logged out, when it says logged in at bottem of screen and in settings. also when using the slide button to unlock keys the screen wont always light up properly. COME ON NOKIA YOU COWBOYS!!! YOUR A HUGE MULTI NATIONAL COMPANY YOU ROLL OUT A FLAGSHIP PHONE WHICH WONT DO WHAT IT SAYS ON THE TIN (WHICH EFFECTS OUR STANDARD RIGHTS AS A CONSUMER) AND NOKIA HAVE SHOWN THERE USELESSNESS BY NOT GETTING US THE FIRMWARE TO FIX IT QUICKLY ENOUGH. Ive had mine since 28june09 ive emailed nokia TWICE WITH NO REPLY AND BEEN ON HOLD TWICE FOR 17 MINS TO CUSTOMER SERVICES/TECHNICAL ONLY TO BE CUT OFF THE LINE!?! All vodafone say is send it in for replacement/repair WHICH SHOWS HOW USELESS AND NON CUSTOMER FOCUSED THEY ARE!!! Damn things going back if firmware not recieved by next weekend!!! Ahhhhhhh rant over, sorry guys&gals.
tony

I have just spoken to a line manager at Nokia Care, who said they are expecting the Nokia N97 V1.1 update in the next week or so, but Nokia are not giving them much information. Its probably better to ring Nokia HQ in Finland to ask them when the firmware is being released to the UK.

In the mean time, you can use swupdate to check if the update has been released.
http://www.moreketing.com Mike

I have had N97 since 20-6-2009 , the only way I can get the thing to work with any stability is to keep it lean. ie dont use it as a smart phone! If the memory gets anywhere near full or you try too many snazzy internet connections then mine will complain about \’a script error\’, refuse to connect via USB or simply freeze.

I now try and keep my free memory above 15MB on the C: drive and only use 1 live widget on the home screen which is not great but is keeping my phone running so I can use it without rebooting it.

If you have the USB connection not being recognised by phone or Ovi issue that is an issue with v10 FW. I found taking the battery out and then insert and remove the USB cable clears this issue for a while or at least until Nokia bother to update our phones

Oh and for those who suggested earlier in this post that tehy intend on returning their handset. Well if you got your N97 direct from Nokia, they told me that we only have 7 days to return the handset and not 28! If you leave it more than 7 days, your only option is it needs to be returned to a repair shop leaving you without a phone!

Nokia when will we in the UK get v11 and why are you making us wait so long?
cossielover1369

Returns through Vodafone are 28days and you get a new unit not a repair! Thank god i never bought mine direct from Nokia!!!
mark hickman

my phone seems to be running smoothly apart from the backlight, and the facebook num/letters problem. but today all of a sudden wen i go online it just comes up error message 403 and restricted access and wnt let me online ive found voda an they sed they cant help its not there internet does anyone know wots wrong? plzzzzz
Becky

my product code is 0585262 and i still cant update yet boooooooooooooooooooooo I hope i can get an update soon….I hate technology!!
Al

Mine was 0585262 – I gave a chap in “Gizmo” in Finchley 20 quid and they stripped all the software off, including the Vodafone branding, and reloaded the generic, non branded Nokia default Sim free software, which is product code 0585162. Then they put the v11 firmware on for me. It took 2 and a half hours. They’re on 0208 3438850. Now I can get future firmware updates from Nokia PC Suite, without having to wait for the Vodafone version. Handy as I’m using an o2 SIM.

I can highly recommend Gizmo in Finchley – the shop looks very ropey, there’s no denying that, but they know their stuff and they’re very friendly.

Well worth giving them a call.
Chicodamadman

just to let everyone know that the firmware for the N97 unbranded uk variant is now available. Product code 0585162.

just use the nokia software updater on your pc and you’ll be able to update.

Just did mine and its working alot better so far. hope this helps some people.
jo jo

I have updated with v11 but still problems with wi-fi connection, when i’m out of range it keeps telling me can’t find WLAN connection which it wasn’t saying before update. When flip phone open homescreen takes a few seconds to load and sometimes stays dull so you can see pic but not lit up. When anyone calls me the ringtone pauses for a second half way through, which is not a big problem but annoying. My accu weather will not find location now, it just keeps saying WLAN not available instead of connecting to orange, even though it is set to priority 1. Keeps looking for wi-fi even when orange wap available.
leigh

i have juat come off the phone the Nokia N97 helpline…they have informed me that Vodafone have released v11 TODAY!!! He said it will not show up on your phone over the air, it can only be installed via OVI…but still i hope its been worth the wait guys lol…
Becky

I may sound stupid…haha! But would a kind soul please explain to me how the heck to update my phone pleeeeaaaase…. according to the vodafone e forum the update is now available…but i havent a clue how to get it……

Thanks
Mikey Bee

Becky: Check out our quick guide to updating: http://noknok.tv/2009/07/09/how-to-update-your-nokia-firmware/
leigh

i have a feeling you can also so it over the air now…which is simply done by pressing *#0000# on your dialler then select options and ‘check for updates’ or something like that….saves backing up all the files you may have on the phone…best doing it within a Wi-Fi area though as 3g is a little bit slow.
Becky

Thanks Mikey Bee!! I did it, yippeeeeeeee!!!
Geordie John

BOOOO! My N97 is code 0586308 on Three and still as of yet NO UPDATE to v.11. i am really peeved and just want the update that everyone else seems to be getting…
cossielover1369

v11.21 now installed, STILL NO ACCUWEATHER???. It just says loading? Its the same on my mates and my sisters. Whats going on?
Mikey Bee

@Becky – Huzzah! Someone has the update, hope everyone else is having the same luck?
leigh

after the firmware update i’m still experiencing major problems with accuweather not loading…the only way i think i might be able to fix the problem is by re installing accuweather from the ovi store…but guess what!! the ovi store wont load after firmware update….and yes i’m still experiencing problems with the backlight, not as often but still there…so people don’t get your hopes up about the v11 update, this is exactly how the original N95 went, it took several updates just to cover some of the problems and by the time they are released my contract will have ended with vodafone and no doubt i’ll be on the N98 haha
cossielover1369

Im with you Leigh!!! Dont bother with this update if your expecting fixes from update 11.21! Though i have to say accuweather is the only thing not working now (touch wood). I tried removing accuweather and did re-download from the ovi store but its the same just says “loading…”
dirar

I update my n97 to the new firmware Version v11.0.021 but I lose the arabic language support and I lose the option arabic in all menus and this is big problem for me ,please if anybody tell how I can goback to the old firmware or how to add ararbic support.
dirar

I updated my N97 to the new firmwre Version v11.0.021 but I lost arabic lanuage support and even not present in setting , please anybody tell me how to goback to old firmware or how to add arabic support.
jono1963

hi i have have lost my wlan settings totally !!! how do i reload them???? should have bought i phone!!!
elsayed metwaee

i bought my nokia n 97 with arabic language but , when i get update ,i missed arabic language for keyboard
i want to install arabic language for this version
how i can solve this probelm
anyway this perfect phone
thanks for nokia
http://noknok elsayed metwaee

thanks for noika about this phone
i will get upgrade for last update
but i missed arabic language
how i can install this language
or which site or programs i should be used to install arabic language for keyboard
thanks
BobbyC

When oh when will the UK f/ware be ready? Fed up of all the glitches now – could live with them at first knowing it was coming! now just getting annoying!

Anyone know a UK release date?
Stefan Holmes

Updating using Nokia Software Updater (as part of the Ovi suite) on Windows 7 is enough to scare the life out of anyone who tries it.

Fear not though; despite repeatedly having to remove the battery, remove USB, connect USB, connect battery… the update does work!

Thought I\’d bricked the phone a couple of times, but it somehow survived and I\’m now on the latest firmware. Phew!