Home > Tutorials > Services Tutorials > Ovi Player Won’t Open: How to Fix it!
Ovi Player Won't Open: How to Fix it!
By Mike Browne on January 12,
 2010 at 00:00,

Ovi Player Won't Open: How to Fix it! Ovi Player is the new app that has replaced Nokia Music for PC has the primary music player and window to the music store. We launched the app over the weekend only to find that it wouldn't open and continued to crash out. Want to know what to do if Ovi Player won't open? Find out after the jump...

Nokia Ovi Player seems to have developed a bug on some systems whereby it won't load simply crashing out. Now, we have Ovi Player on two different Windows XP systems and while one crashed out at the weekend, the second (so far) is fine.

It seems the problem is to do with a corruption in a file called MdataStore.db3, which is the database for all the music you've downloaded from Nokia Music. The way to solve the crashing problem and get access to your music is to delete this file, here is what you need to do:

The MdataStore.db3 file is hidden in both Windows XP and Windows Vista so the first thing you need to do is make all your hidden files visible. To do this  in Windows XP go to Open Windows Explorer > Tools > Folder Options > View > Show Hidden Files and Folders.

Windows Vista users need to go to a different folder, go to Control Panel > Folder Options > View > Show Hidden Files and Folders. Once you have hidden files showing you'll be able to track the MdataStore.db3 file down.

Windows Vista users go to C:\Users\<user>\AppData\Local\Nokia\Nokia Data Store\DataBase\MDataStore.db3

Windows XP users go to C:\Documents and Settings\<user>\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3

Once you have located the file, delete it. You'll now be able to load Ovi Player as normal. The first time you run the player it will need to recreate the database. Hopefully, there won't be any further corruptions but if there is then simply carry out this process again.

We want to thank jimmyz over at the Nokia Discussions board for pointing us in the direction of this cure – good work fella!

Tags: MdataStore.db3 Nokia Music for PC Ovi Player Services
/ View all comments
  • haim

    thank you that fixed the problem

  • Uli Kienitz

    Hi;
    I have still the Problem that OVI player “failed” to install, even after cleaning all files
    (operating system : Windows XP)
    vbr
    Uli

  • Mikey Bee

    Hi, try deleting the database file again, it took me a couple of times of deleting and re-starting Ovi Player for it to sync right – hope that helps!

  • Raul Gonzales

    Hi
    I tried everything but it still doesn\’t work.
    The \"MDataStore.db3\"-file was deleted and isn\’t on my pc any more.

    Raul

  • Mikey Bee

    when you run Ovi Player again it will rebuild the database, it needs to in order to catalogue what you have on Ovi player. that’s the way I understand it.

  • shubham

    when i click to open nokia ovi player it does not open and shows this error message:
    ” there was a problem starting Ovi Player. Running the repair option for ovi player in the add or remove programs section of windows control panel may resolve this problem”

    i even repaired it through control panel

  • Ananth

    Try this -

    1) Uninstall ovi player
    2) Delete the MdataStore.db3 file, also delete it from your recycle bin
    3) Install Ovi player again
    4) Connect your N97 to the computer and start the Ovi Suite first and make sure your phone is connected
    and accessible via the Ovi suite
    5) Now start your ovi player

  • Darren

    Have tried all the suggestions above, but cannot delete the MdataStore.db3 file, when i try it saya it cannot be done as “file is open in another program”. Nothing else is runninig on PC and OVI player has been uninstalled. I know i’m probably missing something real simple, but can’t see what.

  • Steve

    Thanks a lot for that, worked for me on xp – its been driving me mad as it was locking on 1 track that it was trying to import and crashing the pc after a few mins (which then wouldnt boot properly for at least 1/2 hour)

  • Derek

    Thank you – worked a treat. The question is though, why couldn’t Nokia get it right in the first place, and why isn’t the solution on their website?

  • Mikey Bee

    @Derek – glad you found the work around worked for you :)

    There is a firmware update for Ovi Player that now should resolve this issue for users

  • sue

    Thanks heaps, worked for me on windows 7 64bit. Ovi Player was working and then must have stopped after an update or something. found about 4 copies of the file to delete then it worked fine again. thanks again!

  • Dane

    When I delete the Mdata file then it just reloads itself back after I opened the ovi player…

    How the hell do I get rid of it???

  • http://noknok.tv/2010/01/12/ovi-player-wont-open-how-to-fix-it/ Guido

    did evrythin still not working.Deleted the player but now it dont want to install it.error installation.Im an XP user.

  • marisa

    i have da same problem as darren.Have tried all the suggestions above, but cannot delete the MdataStore.db3 file, when i try it saya it cannot be done as “file is open in another program”. Nothing else is runninig on PC and OVI player has been uninstalled. I know i’m probably missing something real simple, but can’t see what…..PLEASE HELP!!!!!!!!!

  • Doris

    I bought a Nokia E71 and installed the PC Suite to my computer from the disc that came with it(actually it found an upgrade from online and I installed that).I can not no matter how hard I try to get OVI Player to install.It downloads okay but installation always fails.This happens even if I download the program from different sites.
    How do I solve the problem? Also do I really need OVI to be able to put music on my phone?

  • Doris

    I have now resolved the problem I was having getting the OVI Player to install and function.For those still having trouble just use the download link under services on this page and follow all the prompts – problem solved!!

  • NS

    Problem solved!! Thanks. OVI Player now works on my Windows 7. For those who are not being able to delete the file MdataStore.db3, try restarting your computer in safe mode and then delete the file. Restart the computer again in normal mode and then try to open the OVI Player.

  • Paul in Adelaide, Australia

    Thanks, it appears to have worked. Ovi Player has been crashing on me for months, also a recent microsoft update reset my firewall and removed the exemption for ovi player, others may find this is also causes crashes.

    Thanks for this fix, found it first time and it worked! great, cheers

  • http://ovimusic Terri Thompson

    Hi

    I have had the same problem. The Ovi website will not load and certainly seems to have been affected by some kind of bug? I have a MAC – any suggestions?

  • PUTURU

    I went and delete the MdataStore.db3 from my laptop delete ovi music player also from my trash bin download ovi music player again but stil have the same problem. So i did it again only to find the i cant get to delete MdataStore.db3,it now tells me somebody else is using it on my laptop and don’t want to delete the file. Help

  • PUTURU

    I AM VERY UNHAPPY WITH THE NEW NOKIA OVI MUSIC PLAYER,AFTER DOING EVERYTHING I GOT TOLD TO DO IN ORDER TO OPEN MY PLAYER FOR MORE THEN TEN TIMES,I JUST WANTED TO GET RID OF MY OVI PLAYER. WELL THAT WAS EASIER SAID THAN DONE. IT TOOK ME TWO DAYS TO FULLY GET NOKIA OVI PLAYER TOTALLY OFF MY LAPTOP. I ALSO LOST OVI SUITE AND OVI PC SUITE. I HAD TO GO LOOK FOR THE DISC I GOT WITH MY PHONE AND RE UPLOAD THE OLDER MUSIC PLAYER AND ALL. BOYS AND GIRLS AND TO EVERYBODY, THE OLDER OVI MUSIC PLAYER IS 100 TIMES BETTER THEN THE NEW ONE. JUST A FRIENDLY WARNING.

  • Gustavo

    Genius, Genius!
    Does somebody from Ovi team or Nokia has looked to the customers clains or even look for what the customers ans users are telling about their products?!?!?!?!?!?!?!
    W.T.F we use to ask that F… survey…

    Thanks bud! Your have solved my problem. Ovi Player is fine now