Nokia N9 beats Samsung and HTC smartphones on customer satisfaction

We didn’t get the Nokia N9 in this country, but if it looks familiar that’s because we got its cousin, the Windows Phone powered Nokia Lumia 800. That’s why we were quite interested to learn how the Nokia N9 is doing for customer satisfaction in the areas it’s available. Read on for more details!

Nokia N9 in review

Reevoo is an independent customer review website that rounds up what real people thing of the gadgets they buy. So what do they make of the familiar-looking Nokia N9?

With an average customer rating of 9.4 out of 10, it seems they like it very much indeed! To put that into context, the next highest rating for a smartphone is 9.0 for the HTC Sensation XL, followed by an 8.9 for the Samsung Galaxy Note N7000 – two Android giants that clearly haven’t impressed Reevoo’s subscribers as much as the Nokia N9.

Besides being a reassuring win for Nokia over some pretty tough rivals, this little snippet of news reflects well on the Nokia Lumia 800. After all, the two devices share the same chassis, a very similar AMOLED screen and the same 8-megapixel camera with Carl Zeiss lens.

What differentiates the two devices is the Nokia Lumia 800’s 1.4GHz, which is 400MHz faster than the Nokia N9 equivalent. The biggest difference, though, is the operating system the two phones run on.

The Nokia N9 runs on the custom MeeGo operating system, which was something of an experiment for Nokia. The Nokia Lumia 800, on the other hand, runs on the Windows Phone 7.5 OS, which has been winning fans left right and centre – not least from us!

So, the fact that the Nokia N9 is scoring highly with customers should act as a ringing endorsement for its improved cousin, the Nokia Lumia 800. Have you got yours yet? Or are you holding out for the larger-than-life Nokia Lumia 900?

  • Cemal Erbay

    I bought my Nokia N9 5 months ago, notwithstanding all kinds of snide and sarcastic remarks and reviews. It turned out to be one of the best decisions of my life. People say: “Nokia N9 ? Poor applications, dead operation system, blah, blah…”

    All this evaporates once you begin playing with the toy. It is the simplest, sexiest and most user friendly phone. Period…

    All my friends have iPhones and Samsung Galaxy S IIs. They paid a fortune to buy them. Nonsense !

    I am not interested in billions of “fart-apps” or silly games !

    What I need is a ligtning fast, stable, reliable, sturdy, user-friendly smartphone with all the high quality applications and social networks built in.

    Moreover, Nokia N9 has a lovely “swipe” action. No other smartphone has it.

    It is a pure joy to use this phone. You can easily customise it too.

    All in all, I’m a satisfied customer and I wholeheartedly recommend it.

    Don’t be distracted by what others say. Follow your heart :)

    You won’t regret it at all…

    Cemal

  • Cemal Erbay

    I bought my Nokia N9 5 months ago, notwithstanding all kinds of snide and sarcastic remarks and reviews. It turned out to be one of the best decisions of my life. People say: “Nokia N9 ? Poor applications, dead operation system, blah, blah…”

    All this evaporates once you begin playing with the toy. It is the simplest, sexiest and most user friendly phone. Period…

    All my friends have iPhones and Samsung Galaxy S IIs. They paid a fortune to buy them. Nonsense !

    I am not interested in billions of “fart-apps” or silly games !

    What I need is a ligtning fast, stable, reliable, sturdy, user-friendly smartphone with all the high quality applications and social networks built in.

    Moreover, Nokia N9 has a lovely “swipe” action. No other smartphone has it.

    It is a pure joy to use this phone. You can easily customise it too.

    All in all, I’m a satisfied customer and I wholeheartedly recommend it.

    Don’t be distracted by what others say. Follow your heart :)

    You won’t regret it at all…

    Cemal

  • Romester PH

    When is the Lumia 900 available in Manila? I’ve been calling customer service and they either tell you they do not know, on the 27th, on the 30th, or 2nd week of May. It’s getting way confusing.

  • Romester PH

    When is the Lumia 900 available in Manila? I’ve been calling customer service and they either tell you they do not know, on the 27th, on the 30th, or 2nd week of May. It’s getting way confusing.

  • Ronnet

    So…. if you acknowledge that the majority of the consumers want something that just works and does the basic things well than compared to the N9 it would still qualify as an improved cousin.

    The N9 doesn’t do the basic things as well as WP7 although it does a lot more things well enough. I personally agree that WP7 needs some more functionalities (even if they’re just hidden in the swipe up menu) but I understand why consumer satisfaction on WP7 devices is so high. It’s the best at the things you do the most.

    Most people, even on a smartphone, stick to basic functionalities with only Facebook, Whatsapp, Twitter, etc being services beyond surfing, texting, calling and all the other things WP7 does best with its ‘function-based’ UI and ‘merged contactlist’. Microsoft was smart by even integrating most of those services in the OS itself. I imagine WP8 will also integrate Whatsapp and Skype in the OS.

  • Ronnet

    So…. if you acknowledge that the majority of the consumers want something that just works and does the basic things well than compared to the N9 it would still qualify as an improved cousin.

    The N9 doesn’t do the basic things as well as WP7 although it does a lot more things well enough. I personally agree that WP7 needs some more functionalities (even if they’re just hidden in the swipe up menu) but I understand why consumer satisfaction on WP7 devices is so high. It’s the best at the things you do the most.

    Most people, even on a smartphone, stick to basic functionalities with only Facebook, Whatsapp, Twitter, etc being services beyond surfing, texting, calling and all the other things WP7 does best with its ‘function-based’ UI and ‘merged contactlist’. Microsoft was smart by even integrating most of those services in the OS itself. I imagine WP8 will also integrate Whatsapp and Skype in the OS.

  • Lars Lange

    just bought one N9 from austria via amazon, it’s not availabel here in germany!!

  • Ecerenetari

    Nokia N9 MeeGo is first mobile with FULL Linux, this is incredibile advantage. The phone has endless possibilities. According to many independent people N9 outsold all Lumia combined in ratio 4 N9 to 1 Lumia (combined together as 1). Official sales figures are not aviable, but they are much better then expected. Score above only confirms that. So software number is small but growing and what is interesting there are paid soft. This mean MeGo and N9 is market which generate money for developers. N9 population is estimated to reach 3-5M worldwide. This much better then looking the same Lumias. And this is outstanding better and more userfirendly mobile. Nokia N9 has created new standard. In fact we can say this is small tablet as it has terminal mode and everybody more familiar with linux know this gives access to mobile on level of function you even don’t know they are exist. My friend admin says he can supervise with N9 remotely all his servers and do EVERYTHING he would do sitting at his desk. And it just works perfect. Multitasking allows to open simultaneously 25 apps WITHOUT ANY SLOWDOWN. Perhaps some game are absent but you will find all soft needed to work, customize, even tweak etc. It is evolving. How this is possible? This is open source and Linux MeeGo. Eg. at launch there were no FM radio app – some were saying “it has no radio” – now you have at last 3-4 different FM radio apps even with RDS. There were no code for fron camera – yes N9 has it – community has created the code, so you now can use video-calling. It is evolving, as people want. It is possible in half a year N9 will have features which we are not dreaming about now even. It is possible because brilliant engineering of construction, which have on-board more then everything that was possible to place there – thank you Nokia. And this is rock solid and stable, both policarbon unibody and Linux MeeGo system. What can I say more? I am enthusiast, I have bought phone without FM radio and front camera and it has realised after 6 months that for the same money I have much more then I have expected. So I like it even more. Never filed or crushed. Just simply: thie Nokia N9 is the best Nokia from 10 years, almost perfect mobile, and I am going to use it till there will be next MeeGo mobile with 41Mpix camera and dual sim preferably.

  • jalyst

    Improved cousin? Riiiiight…..
    I own the 800 too, and there’s no way it’s an improved cousin…
    For neophytes* that don’t care about flexibility & want something that “just works” & does the basics well, it’s good.
    But to characterize it as an improved cousin is misleading at best.

    *which is the vast majority of smartphone users out there

  • Gabriel

    I had a play with the Lumia but was underwhelmed so bought the N9 instead.

    @Digga2012 I’m in the UK and bought the N9 online. There are a fair number of sites setting it now. Mine was shipped from Malaysia.

  • Lysy26

    Nokia has only 15 reviews….

  • oneperson

    Nice to hear about the high level of customer satisfation with the N9, but in my opinion, the Lumia 800 is actually an inferior cousin of the N9, rather than an “improved” one.

  • Digga2012

    I would have bought one of these had they been released in the UK to replace my n900.

    As Engadget said “The N9 is such a breath of fresh air it will leave you breathless”

    As for the Lumia 900, hmm let me see single core, 512Mb, no SD-Card, no Apps, Low-res screens, absolute RUBBISH OS, nah I’ll give it a miss thank you very much, I’ll stick to my Galaxy S2.

    PS can you release sales figures for the N9 ?