How to reset your Nokia Lumia 620 running Windows Phone 8

nokia-lumia-620-resetThe Nokia Lumia 620 is one of our favourite Windows Phone 8 smartphones. It’s solid and reliable and perfect for the first-time user. However, even the most stable computer can go astray from time to time. Here we show you how to reset Windows Phone 8 on your Nokia Lumia 620.

The Nokia Lumia 620, like the full Lumia family, runs on Windows Phone which has been created by Microsoft to be as stable and easy to use as possible. However, there times when you may need to restart or reset the handset, typically after an app has crashed.

Top 10 tips for the Nokia Lumia 620 user

The time honoured approach with all computer has been to remove the battery, starving the phone of power and starting things up afresh. That’s an approach you can take with the Nokia Lumia 620 but there are a couple of better ways that make sure the system starts properly.

Soft reset your Nokia Lumia 620 running Windows Phone 8

Performing a ‘soft reset’ is akin to taking the battery out but without the shock to the system that can occur should you suddenly stop the power source. To carry out a a soft reset, simply hold the Volume down and Power buttons down until the Nokia Lumia 620 restarts. It really is that simple, giving your Lumia the jolt it needs to right itself.


Hard reset your Nokia Lumia 620 running Windows Phone 8

The hard reset is a bit more elaborate, which is a good thing really – hard resets completely wipe your phone and reset them to their factory settings. This should only be carried out if you’re sure the phone won’t start any other way.

If you can, carry out a backup before you perform a hard reset. However, it’s likely this isn’t possible, which is why it’s always worthwhile making a regular backup of your Nokia Lumia, just in case!

To carry out a ‘hard reset’ you need to go to Settings>About and then scroll down until you find the ‘Reset Your Phone’ box. Hit this and everything on your Nokia Lumia 620 will be wiped and you’ll find the phone is back to the state when you first took it from its box.

If your phone is completely unresponsive, though, you’ll need to hold down the Camera button, Power button and Volume down button simultaneously. When the phone vibrates, hold down the volume down and camera buttons (removing your finger from the power button) for a further few seconds. Your phone should restart in the same condition as when you very first booted it up.

As mentioned before, carrying out a hard reset is very much a last resort as you’ll need to update your phone and reinstall all your apps.

We’ve never has to reset our Nokia Lumia 620, we’ve found it to be super reliable but it’s good to have this useful bit of knowledge ready for just such an eventuality.

  • Smita chaudhary

    I had create a Microsoft account in lumia 620 but it is not sync so had create another one but I had no idea how to delete Microsoft account and add another

  • Mikey_Bee
  • Sanjay

    I have changed the touch and display of my nokia lumia 620….when i started the phone it is showing wait for 2 Lakh miutes….is there aythig i ca do?


  • Mikey_Bee

    Sounds like an odd hardware issue. Best to get it checked out: How to get help and support for
    your Nokia

  • Mikey_Bee

    If you’re having hardware issues then it may be best to contact Nokia Care:

  • Gabriel John

    I have a lumia 620 which only received the black update recently, but with it came camera problems, whenever I access the camera, it crashes back to home screen, I have tried both soft and hard resets but nothing seems to work! Please help…

  • Mikey_Bee

    Afraid we can’t answer that one without seeing the phone. Sounds like it’s in need of a soft reset though to get things working again. Let us know how you get on.

  • bipin

    my lumia 620 got attacked by virus, and if i save any image it showing 3 to 4 times, what is the best solution to solve this problem

  • Mikey_Bee

    It’s in the ABOUT page in Settings, simply scroll down to the bottom.

  • umran

    I cannot find a option in setting to reset

  • Mikey_Bee

    Hi, it’s a known issue – the guys over at AAWP have this work through:

  • Mikey_Bee

    Worth leaving for a little longer then getting in touch with Nokia Care as they’ll be in a better position to physically help.

  • mah

    its been 3 hours, what should i do ? thanks for the quick reply

  • Mikey_Bee

    Should take about 15-20 minutes but always good to leave yourself around 30 minutes.
    Remember to back up your files before carrying out any form of reset.

  • mah

    hi, am just wondering about the duration my lumia 620 might app needs to hard reset.

  • Mikey_Bee

    We’ve not come across this problem, Nokia Forums would be best for this kind of answer:

  • Mikey_Bee

    Have you taken the battery out to reboot? If it’s still the same then we’d suggest taking it to your local Nokia Care centre as this needs to be seen in order to determine what’s wrong with it.

  • Mikey_Bee

    We’d suggest taking it to your local Nokia Care centre as this needs to be seen in order to determine what’s wrong with it.

  • Salman

    itz the same…plz help mee….

  • Salman

    yess i did…

  • Mikey_Bee

    Sounds like it’s frozen. Have you tried taking the battery out and restarting?

  • Salman

    hello ….my phone is resetting from more than 15 hours…plz help me..

  • Mikey_Bee

    Sorry for late reply, we’ve been away. Glad you got it sorted :)

  • Mikey_Bee

    It can vary depending on the process it’s carrying out.

  • ujjwal

    i restore factory settings of my lumia 620 until now the two gear spinning is on the screen how long does it takes before restarting??

  • Mikey_Bee

    Sounds like an OS problem. Would be worth a battery reset and start again, possibly?

  • sayed

    tried all things and contacted with customer care but of no use

  • Mikey_Bee

    Sounds like you need to take the battery out and start again. Have you tried this?

  • Grah1then13

    My phone does the same but not as often as yours. I think it has happened 3 times in the 5 weeks I’ve owned the phone. Initially I thought the battery had run flat until the phone restarted. It happened on downloaded Nokia mixes and micro SDHC loaded content.

  • Mikey_Bee


  • gupta birendra

    Google play way knot &another software download & no sporting way

  • Mikey_Bee

    Cheers for that, will have a read – mighty interesting!

  • capeleopard

    No it’s specific to files on the SD card. Quite a long thread on it here
    Not certain if it’s due to SD incompatibility or a bug in the Music app,

  • Mikey_Bee

    The music duplicates issue is a new one on us, is that because you’ve put the same songs on twice – once internal and once on SD card?
    SkyDrive simple backsup your files etc, not your profile so yes, you need to reset those if you’re going for the hard reset

  • capeleopard

    Had to hard reset following the all-too-common music duplicates on SD card issue (sorted, for now). Take care though, even with stuff backed up to SkyDrive it doesn’t save all your settings, tile format etc. Also app reinstalls can look as though they’ve been interrupted. Cracking phone nevertheless.

  • Mikey_Bee

    Worth getting in touch with Nokia Care and seeing if there is an issue that can be resolved.

  • james6668light

    My L620 restarts itself couple of times in a week, when listening music.